49bt Privacy Policy

Who We Are

49bt ("the Platform", "we", "us", "our") operates the online casino and sports betting platform accessible at 49bt.io. We are the data controller responsible for the personal data collected through the platform. As data controller, 49bt determines the purposes for which, and the means by which, personal data is processed.

We are committed to handling the personal data of our players ("you", "your") with transparency, care, and in accordance with applicable data protection principles. This policy sets out the full scope of our data processing activities so that you can make informed decisions about using the platform.

If you have any questions about how 49bt handles your personal data, or if you wish to exercise any of your data rights described in this policy, please contact our support team via the channels listed in Section 14 of this document.

Data We Collect

49bt collects the following categories of personal data in connection with your registration, account use, and transactions on the platform:

We do not collect sensitive personal data such as biometric data, health data, racial or ethnic origin, political opinions, or religious beliefs. We do not store mobile banking PINs, full card numbers, or card CVV codes — payment authentication occurs within your chosen Payment Method provider's own secure system.

How We Collect Data

49bt collects personal data through the following means:

• Direct collection: Data you provide voluntarily when completing the registration form, submitting identity verification documents, making a deposit or withdrawal request, or contacting our support team.
• Automated collection: Technical and usage data collected automatically via cookies, server logs, and similar technologies when you access or interact with the platform. See Section 7 for full details on cookies.
• Payment Method providers: Transaction confirmation data (amount, timestamp, and partial account reference) passed to 49bt by bKash, Nagad, Rocket, Upay, and card networks upon successful transaction completion.
• Identity verification services: Where 49bt uses a third-party identity verification provider to authenticate KYC documents, that provider may return a verification result and associated data fields to 49bt.
• Publicly available sources: In cases where anti-fraud or anti-money-laundering obligations require it, 49bt may consult publicly available sources such as sanctions lists or adverse media databases to supplement the data you have provided.

Legal Basis for Processing

49bt processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to provide the services you have requested — including account creation, transaction processing, and support — is carried out on the basis that it is necessary for the performance of the contract between you and 49bt.
• Legal obligation: 49bt is required to process certain personal data to comply with applicable legal obligations, including anti-money laundering (AML) requirements, know-your-customer (KYC) verification obligations, and record-keeping requirements.
• Legitimate interests: Certain processing activities — including fraud prevention, platform security monitoring, and internal analytics — are carried out on the basis of 49bt's legitimate interests in operating a secure and compliant platform, provided those interests are not overridden by your rights and interests.
• Consent: Where 49bt sends you optional marketing communications (such as promotional emails or SMS notifications about bonuses and offers), this is done on the basis of your explicit consent. You may withdraw consent at any time by contacting support or updating your communication preferences in your account settings.

How We Use Your Data

The personal data we collect is used for the following purposes, each of which is consistent with the legal basis identified in Section 4:

• Account administration: Creating and managing your 49bt account, verifying your identity at registration and on an ongoing basis, processing deposits and withdrawals, and maintaining an accurate record of your account balance and transaction history.
• Service delivery: Enabling you to access and use all features of the 49bt platform, including sports betting markets (cricket BPL, IPL, T20 World Cup, football, kabaddi), live casino games, and slot titles.
• Regulatory compliance: Fulfilling AML and KYC obligations, screening against sanctions lists, conducting enhanced due diligence on high-value accounts, and maintaining records as required by applicable law.
• Fraud and security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, collusion, bonus abuse, and other conduct that may harm the integrity of the platform or other players.
• Customer support: Responding to your queries, resolving complaints, providing live chat assistance, and maintaining a record of communications for quality assurance and dispute resolution purposes.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling behaviour, administering deposit limits, cooling-off periods, and self-exclusion requests, and fulfilling obligations under our Responsible Gaming policy.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates by email or SMS, where you have provided consent to receive such communications.
• Platform improvement: Conducting internal analytics on aggregated, anonymised usage data to improve platform performance, game selection, and user experience.

49bt does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight. Decisions relating to account suspension, bonus forfeiture, or withdrawal restriction may be supported by automated monitoring tools, but are reviewed by a human member of the 49bt compliance or operations team before being finalised.

Data Sharing

49bt does not sell your personal data to third parties. We share personal data with third parties only in the following circumstances and to the minimum extent necessary:

• Payment Method providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy and data protection obligations.
• Identity verification providers: Third-party KYC service providers receive the identity documents and personal data necessary to verify your identity. These providers are bound by contractual data processing agreements with 49bt.
• Game providers: Third-party game studios and live casino operators (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive the technical data necessary to deliver their games within the 49bt platform. Game providers do not receive your financial account data.
• Analytics and security tools: Technical and usage data may be shared with providers of fraud detection, platform analytics, and security monitoring tools under data processing agreements that prohibit those providers from using the data for their own purposes.
• Legal and regulatory authorities: 49bt may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or lawful regulatory request.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 49bt's business, personal data held by 49bt may be transferred to the acquiring entity, subject to equivalent data protection obligations.

Cookies & Tracking Technologies

49bt uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to remember your preferences, and to support our fraud detection and analytics activities. The following types of cookies may be set when you access 49bt:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without significantly impairing platform functionality.
• Functional cookies: Store your preferences such as language settings and display options so you do not need to re-enter them on each visit.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate and use the platform, helping us identify areas for improvement. These cookies do not identify you personally.
• Security cookies: Support fraud detection and prevention systems by identifying unusual or suspicious browsing patterns associated with your session.

Most web browsers allow you to control cookie behaviour through their settings. You may block or delete cookies by adjusting your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the platform, including logging in and completing transactions.

49bt does not use advertising or third-party tracking cookies for the purpose of building profiles for sale to advertisers or data brokers.

Data Retention

49bt retains personal data for the following periods, after which it is securely deleted or irreversibly anonymised:

• Account and identity data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure. This retention period reflects anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, in line with applicable financial record-keeping obligations.
• Communications data (support records, live chat transcripts): Retained for two (2) years from the date of the communication, or for the duration of any open dispute to which the communication relates, whichever is longer.
• Technical and usage data (logs, IP addresses): Retained for up to twelve (12) months from collection, unless a specific log entry is required as evidence in an ongoing investigation or dispute.
• Marketing consent records: Retained for the duration of your consent and for two (2) years following withdrawal of consent, as evidence that marketing communications were sent on a lawful basis.
• Self-exclusion records: Retained indefinitely to prevent re-registration during an active self-exclusion period and to fulfil responsible gaming obligations.

Where 49bt is required by law or regulatory obligation to retain data for a longer period than the defaults above, the legally required retention period will take precedence.

Your Data Rights

You have the following rights in relation to the personal data that 49bt holds about you. To exercise any of these rights, please contact our support team via live chat or by email at [email protected] (as plain text — not a clickable link).

• Right of access: You may request a copy of the personal data we hold about you. We will provide this in a structured, commonly used format within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may also update certain information directly via your account settings.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. This right is subject to overriding legal retention obligations described in Section 8.
• Right to restrict processing: You may request that we limit the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested or while an objection to processing is being assessed.
• Right to data portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you may request that we provide your personal data in a machine-readable format for transfer to another service.
• Right to object: You may object to processing based on legitimate interests, including profiling for fraud prevention purposes. 49bt will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

49bt aims to respond to all data rights requests within 30 days of receipt. In cases of complexity or high volume, this period may be extended by a further 30 days, and you will be notified accordingly.

Data Security

49bt implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the 49bt platform is encrypted using industry-standard SSL/TLS protocols.
• Access controls: Access to personal data within 49bt's systems is restricted to authorised personnel on a need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• Password security: Account passwords are stored using one-way cryptographic hashing. 49bt staff cannot view your password in plain text and will never ask for it.
• Fraud monitoring: Automated systems monitor account activity around the clock for patterns consistent with unauthorised access, account takeover attempts, or fraudulent transactions.
• Infrastructure security: Platform infrastructure is hosted in secure data centre environments with physical access controls, redundant power, and regular security patching.

While 49bt takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying 49bt immediately if you suspect unauthorised access to your account. See our Terms & Conditions for the full account security obligations that apply to you as a player.

Third-Party Links

The 49bt platform does not contain links to external third-party websites in its main content or navigation. However, game providers integrated into the platform operate their games within iframes or embedded environments that are subject to those providers' own terms and privacy policies. 49bt is not responsible for the data practices of third-party game studios or live casino operators in respect of any data they independently collect during game sessions.

If you access any external website via a URL that you have obtained independently and that appears to be associated with 49bt, please exercise caution and verify that you are on the genuine 49bt.io domain. 49bt takes no responsibility for the content or data practices of websites operated by third parties, even if those websites purport to be affiliated with the platform.

Children's Privacy

49bt is strictly intended for use by adults aged 21 years and above. The platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21. Participation in online gambling by persons under 21 is strictly prohibited on the platform.

If 49bt becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to close the relevant account and delete all associated personal data. If you believe that a person under 21 has registered an account on the platform, please notify us immediately via [email protected] (plain text — not a clickable link) so that we can investigate and act without delay.

Updates to This Policy

49bt reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing activities, applicable law, or platform features. The effective date at the top of this document will be updated whenever a material change is made.

Where a change is material — meaning it significantly affects the way we process your personal data or the rights available to you — 49bt will notify registered players via the email address associated with their account or via a prominent in-platform notice prior to the change taking effect. Non-material clarifications or corrections may be published without advance notice.

We encourage you to review this Privacy Policy periodically. Your continued use of the platform after any updated version of the policy has been published constitutes your acknowledgement of the changes. If you do not accept the updated policy, you must stop using the platform and request account closure.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 49bt handles your personal data, please reach out to our support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week inside the 49bt platform. This is the fastest way to reach a member of our team.
• Email: [email protected]  (plain text — not a clickable link)
• WhatsApp: +880 1700 000049  (plain text — not a clickable link)

Our support team operates in English and is based on Bangladesh Standard Time (BST, UTC+6). We aim to acknowledge all privacy-related email queries within 4 hours and to resolve them fully within 30 days, in line with the data rights response commitments stated in Section 9.

For data rights requests, please include your full registered name, the email address associated with your 49bt account, and a clear description of the right you wish to exercise. We may ask you to confirm your identity before processing the request.